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Problem opening office documents which has password protection. Docx,xlsx

George Leong

I am having problem opening any document that were sent to me by clients which they have put in place password encryption within the excel or word documents, docx and xlsx.

It will prompt that file is corrupted when trying to open it. I can open the same document on a non safeguard machine though.



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  • 0 in reply to George Leong

    Hi George, 

    In that case, I should ask, Is your Safeguard machine encrypted with Volume based or File-based encryption? I think the file that you are downloading from email gets encrypted (by Safeguard) as soon as you download it on to your machine, and when you try to open the password protected (already encrypted) file, you are seeing the error.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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