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No login screen available when computer locked SGN 7

During an idle state, (Windows + L) when the screen is blocked on a computer with Windows 7 Pro and SGN installed, sometimes we have problem do access to the desktop. While we try login to the desktop, this is not possible to enter the login and password because he is not there. I find the problem on this forum but we have other version of SGN (DEF85011). We use version 7.00.0.97 SGN and the problem is the same like in DEF85011.

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0 Haridoss Sreenivasan over 6 years ago

Hi Dariusz,

I suggest it is better to upgrade to SGN 8 with the client rollup hotfix. Please refer to the article SafeGuard Enterprise Client Hotfix Rollup version 8.00.4. Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 6 years ago

Hi Dariusz,

I suggest it is better to upgrade to SGN 8 with the client rollup hotfix. Please refer to the article SafeGuard Enterprise Client Hotfix Rollup version 8.00.4. Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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