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Intermittent connection to mail server.

Hi, I recently switch to new mail host. We used both Mac and Window Outlook to connect to the mail server. 

 

We realised intermittent connection and disconnection. If i switch my connection from network to 4G, i will be able to connect to mail server.

 

I'm not sure if i need to do something on the firewall to make sure I can access to the mail server throughout without error and switching to 4G on my mobile.

 

Thanks



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