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Trial Secure Email Gateway

Dear Sophos Support,

My trial account has been activated, domains added & verified with and MX records which pointinng to my email server.

But still I am getting emails bounced back, email header is pasted below.

 

mx-01-us-west-2.prod.hydra.sophos.com rejected your message to the following email addresses:

username@domain.com
Your message wasn't delivered because the destination email system rejected your message for security or policy reasons. For example, the email address might only accept messages from certain senders, or it might not accept certain types of messages, like those larger than a specific size.

Contact the recipient (by phone, for example) and work with them and their email admin to determine what policy or setting blocked your message and what you should do to make sure that future messages from you won't be rejected.

For more information, see Status code 5.7.1.

mx-01-us-west-2.prod.hydra.sophos.com gave this error:
<username@domain.com>: Recipient address rejected: Access denied 

Please suggest

NA



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  • Hello,

    Did you confirm with the recipient that nothing is blocking from their side ?

    Did you make the entry under internal mail hosts on your email appliance ?

    Also, do test the connection with a sample mail via telnet.

     

    Regards,

    Aiman Ansari

Reply
  • Hello,

    Did you confirm with the recipient that nothing is blocking from their side ?

    Did you make the entry under internal mail hosts on your email appliance ?

    Also, do test the connection with a sample mail via telnet.

     

    Regards,

    Aiman Ansari

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