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Cannot view message details for quarantined emails

Ian Garfield

I've got a few emails that have been quarantined in our email appliance.  When I click on the email that's blocked and try and select 'info', the display is completely blank.  Clicking on any of the other tabs (body/headers/info) is unresponsive.  Thus, I am unable to find out why certain emails are being blocked.  Can anyone shed any light?  Thanks



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    Hi Ian,

    On the left of your search.. change it from quarantine to mail logs.  You can also add a subject or similar range to further target the email in question.   Once you left click on it, it will open a list of all of the relevant headers, the one you're looking for is the rule hit..  (ie medium spam, or SPF/DKIM or the name of another custom rule)

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  • 0

    Hi Ian,

    On the left of your search.. change it from quarantine to mail logs.  You can also add a subject or similar range to further target the email in question.   Once you left click on it, it will open a list of all of the relevant headers, the one you're looking for is the rule hit..  (ie medium spam, or SPF/DKIM or the name of another custom rule)

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