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Sophos Email Appliance - Spam still getting through

jadedmia
We are using Sophos Email Appliance (latest patch) and according to Sophos we have everything configured the best way to block spam. Still continuing to recieve spam to users inboxes. Really blatant stuff like free gift cards and things like that. Anyone have any ideas on how to stop it? It seems like since about Febuary 2014 a lot more spam is getting through and being marked in the logs as legitimate. I have checked the allow lists and I don't have anything listed that it could be bypassing the policies.

Any help would be greatly appreciated because it seems to be from Sophos's last correspondence that they are basically unwilling to help any further.

James
:53647


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    It's been pretty much stopped for us, but that happened shortly after after it was turned on for me too.  Which shouldn't have happened if it's really in a learning stage for 11 days, unless enabling it also makes some other scanning change that has made a difference without the delay feature.  Since you can't really search for delayed messages and see what it's doing, it's pretty hard to say. 

    :57478
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    It's been pretty much stopped for us, but that happened shortly after after it was turned on for me too.  Which shouldn't have happened if it's really in a learning stage for 11 days, unless enabling it also makes some other scanning change that has made a difference without the delay feature.  Since you can't really search for delayed messages and see what it's doing, it's pretty hard to say. 

    :57478
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