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Sophos Email Appliance - Spam still getting through

jadedmia
We are using Sophos Email Appliance (latest patch) and according to Sophos we have everything configured the best way to block spam. Still continuing to recieve spam to users inboxes. Really blatant stuff like free gift cards and things like that. Anyone have any ideas on how to stop it? It seems like since about Febuary 2014 a lot more spam is getting through and being marked in the logs as legitimate. I have checked the allow lists and I don't have anything listed that it could be bypassing the policies.

Any help would be greatly appreciated because it seems to be from Sophos's last correspondence that they are basically unwilling to help any further.

James
:53647


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    The queue didn't help for us.  In fact, it seems like more messages that aren't snowshoe started coming in also.  We have taken such a black eye on this, that I have started a trial with one of the hosted spam filters for the past 24 hours.  It has probably caught about 2/3 of the snowshoe, that is, if 4 messages are sent, it usually catches 2 or 3 or them, so marginally better.  I will switch over to another hosted filter (it has many positive reviews) today and see how it goes.  

    Again, this has been most disappointing.  I know every security product provider struggles with challenges- but this one has been ongoing with almost zero communication from Sophos.  

    :57278
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  • 0

    The queue didn't help for us.  In fact, it seems like more messages that aren't snowshoe started coming in also.  We have taken such a black eye on this, that I have started a trial with one of the hosted spam filters for the past 24 hours.  It has probably caught about 2/3 of the snowshoe, that is, if 4 messages are sent, it usually catches 2 or 3 or them, so marginally better.  I will switch over to another hosted filter (it has many positive reviews) today and see how it goes.  

    Again, this has been most disappointing.  I know every security product provider struggles with challenges- but this one has been ongoing with almost zero communication from Sophos.  

    :57278
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