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Sophos Email Appliance - Spam still getting through

jadedmia
We are using Sophos Email Appliance (latest patch) and according to Sophos we have everything configured the best way to block spam. Still continuing to recieve spam to users inboxes. Really blatant stuff like free gift cards and things like that. Anyone have any ideas on how to stop it? It seems like since about Febuary 2014 a lot more spam is getting through and being marked in the logs as legitimate. I have checked the allow lists and I don't have anything listed that it could be bypassing the policies.

Any help would be greatly appreciated because it seems to be from Sophos's last correspondence that they are basically unwilling to help any further.

James
:53647


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    Guess I got lucky, I was only on hold for 45 minutes before someone picked up.  Anyway, what I was told is that this feature is going to be added to the GUI in a future release, couldn't tell me when.  So maybe you can say it's in a pilot release.  Whatever it is, hopefully it does something useful for this problem.  I don't need anymore Kohls gift cards or woodworking plans.

    :57188
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    Guess I got lucky, I was only on hold for 45 minutes before someone picked up.  Anyway, what I was told is that this feature is going to be added to the GUI in a future release, couldn't tell me when.  So maybe you can say it's in a pilot release.  Whatever it is, hopefully it does something useful for this problem.  I don't need anymore Kohls gift cards or woodworking plans.

    :57188
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