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Sophos Email Appliance - Spam still getting through

jadedmia
We are using Sophos Email Appliance (latest patch) and according to Sophos we have everything configured the best way to block spam. Still continuing to recieve spam to users inboxes. Really blatant stuff like free gift cards and things like that. Anyone have any ideas on how to stop it? It seems like since about Febuary 2014 a lot more spam is getting through and being marked in the logs as legitimate. I have checked the allow lists and I don't have anything listed that it could be bypassing the policies.

Any help would be greatly appreciated because it seems to be from Sophos's last correspondence that they are basically unwilling to help any further.

James
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    I was on hold 2.5 hours before they picked up....They applied the Delayed Queue Readiness to the appliance and still getting hit hard by spam. Not as bad but what a pain. And a lot of duplicates which you would think those would be caught.

    :57124
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  • 0

    I was on hold 2.5 hours before they picked up....They applied the Delayed Queue Readiness to the appliance and still getting hit hard by spam. Not as bad but what a pain. And a lot of duplicates which you would think those would be caught.

    :57124
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