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Sophos Email Appliance - Spam still getting through

jadedmia
We are using Sophos Email Appliance (latest patch) and according to Sophos we have everything configured the best way to block spam. Still continuing to recieve spam to users inboxes. Really blatant stuff like free gift cards and things like that. Anyone have any ideas on how to stop it? It seems like since about Febuary 2014 a lot more spam is getting through and being marked in the logs as legitimate. I have checked the allow lists and I don't have anything listed that it could be bypassing the policies.

Any help would be greatly appreciated because it seems to be from Sophos's last correspondence that they are basically unwilling to help any further.

James
:53647


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    This is the message I received from Sophos this afternoon:

    A new update (3.8.1.0) has been launched that specifically addresses snowshoe spam. A new feature called "Delayed Queue Readiness" will addresses snowshow spam emails by delaying suspect emails for a specified period of time. By delaying delivery, the appliance creates a timed window to receive new anti-spam definitions created by Sophos Labs and re-scan the messages. Please note the update is available under Configurations -> System -> Updates and will require a reboot of the appliance.

    Please also note the following:
    1. Once the new version is loaded on the appliance – you MUST contact Support to have the delay queue function enabled. It is NOT automatically enabled and it CANNOT be enabled by the customer.
    2. Once enabled, the appliance will begin an eleven (11) day learning period PRIOR to any emails being inspected/delayed via this new function – in short, do not expect catch rates to be impacted until the 12th day after the function has been enabled by Support.

    :57103
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  • 0

    This is the message I received from Sophos this afternoon:

    A new update (3.8.1.0) has been launched that specifically addresses snowshoe spam. A new feature called "Delayed Queue Readiness" will addresses snowshow spam emails by delaying suspect emails for a specified period of time. By delaying delivery, the appliance creates a timed window to receive new anti-spam definitions created by Sophos Labs and re-scan the messages. Please note the update is available under Configurations -> System -> Updates and will require a reboot of the appliance.

    Please also note the following:
    1. Once the new version is loaded on the appliance – you MUST contact Support to have the delay queue function enabled. It is NOT automatically enabled and it CANNOT be enabled by the customer.
    2. Once enabled, the appliance will begin an eleven (11) day learning period PRIOR to any emails being inspected/delayed via this new function – in short, do not expect catch rates to be impacted until the 12th day after the function has been enabled by Support.

    :57103
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