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Sophos Email Appliance - Spam still getting through

jadedmia
We are using Sophos Email Appliance (latest patch) and according to Sophos we have everything configured the best way to block spam. Still continuing to recieve spam to users inboxes. Really blatant stuff like free gift cards and things like that. Anyone have any ideas on how to stop it? It seems like since about Febuary 2014 a lot more spam is getting through and being marked in the logs as legitimate. I have checked the allow lists and I don't have anything listed that it could be bypassing the policies.

Any help would be greatly appreciated because it seems to be from Sophos's last correspondence that they are basically unwilling to help any further.

James
:53647


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    Were in the same boat here, with a significant amount making it through to our end users.  The content of the messages is always visably SPAM (eg gift cards, loose weight, etc).  We are also unable to use the Outlook addon to report SPAM, as there is a bug with it and Outlook 2013 that causes their systems to be unable to read it (long running support ticket open for this, with the answer of "were looking into it").  Were also seeing all of it from non standard domains such as .link and .rocks, but have not been able to sucessfully create a rule with regex to block all of those TLD's (we have a support ticket open to question about blocking TLD's, but have not heard back).

    Our support contracts expire this year, we are also pursuing other options as an organization, and may replace all of our SOPHOS products because of this.

    :55317
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    Were in the same boat here, with a significant amount making it through to our end users.  The content of the messages is always visably SPAM (eg gift cards, loose weight, etc).  We are also unable to use the Outlook addon to report SPAM, as there is a bug with it and Outlook 2013 that causes their systems to be unable to read it (long running support ticket open for this, with the answer of "were looking into it").  Were also seeing all of it from non standard domains such as .link and .rocks, but have not been able to sucessfully create a rule with regex to block all of those TLD's (we have a support ticket open to question about blocking TLD's, but have not heard back).

    Our support contracts expire this year, we are also pursuing other options as an organization, and may replace all of our SOPHOS products because of this.

    :55317
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