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ToC - Some emails are translated incorrectly. The first word is translated in Http://firstword

Dear Community,

I have a customer who is running SEA Physical Appliance with 4.5.3 on it.

Toc is configured as shown below:

Here is the logs from SEA appliance:

2020-01-28 12:27:29 sophosmail postfix/smtpd[37324]: 6CF656AB60E6_E301AA1F:[]
2020-01-28 12:27:29 sophosmail postfix/cleanup[41120]: 6CF656AB60E6_E301AA1F: message-id=<>
2020-01-28 12:27:30 sophosmail postfix/qmgr[5709]: 6CF656AB60E6_E301AA1F: from=<>, size=44774, nrcpt=1 (queue active)
2020-01-28 12:27:33 sophosmail postfix/smtp[43953]: 6CF656AB60E6_E301AA1F: to=<>, relay=[]:10025, conn_use=2, delay=7.9, delays=5.3/0/0/2.6, dsn=2.0.0, status=sent (250 OK, sent 5E301AA2_91269_15229_2 558016AB7B19_E301AA5B)
2020-01-28 12:27:33 sophosmail postfix/qmgr[5709]: 6CF656AB60E6_E301AA1F: removed
2020-01-28 12:27:33 sophosmail postfix/backend/smtpd[42879]: 558016AB7B19_E301AA5B: client=localhost.localdomain[]
2020-01-28 12:27:33 sophosmail postfix/backend/cleanup[44203]: 558016AB7B19_E301AA5B: message-id=<>
2020-01-28 12:27:33 sophosmail postfix/backend/qmgr[5796]: 558016AB7B19_E301AA5B: from=<>, size=47160, nrcpt=1 (queue active)
2020-01-28 12:27:34 sophosmail postfix/backend/smtp[40697]: 558016AB7B19_E301AA5B: to=<>, relay=[]:25, delay=1.2, delays=0/0/0/1.2, dsn=2.6.0, status=sent (250 2.6.0 <> [InternalId=515396077516, Hostname=ex2016.xxxxxx.local] 48542 bytes in 1.131, 41,910 KB/sec Queued mail for delivery)
2020-01-28 12:27:34 sophosmail postfix/backend/qmgr[5796]: 558016AB7B19_E301AA5B: removed
2020-01-28 12:27:30 sophosmail milter[91269]: 5E301AA2_91269_15229_2: Sandstorm header not found.
2020-01-28 12:27:30 sophosmail milter[91269]: 5E301AA2_91269_15229_2: X-Sophos headers have been stripped.
2020-01-28 12:27:30 sophosmail milter[91269]: 5E301AA2_91269_15229_2: HISTORIAN: Query results: 'ip=,fs=0,da=149865682,mc=1,sc=0,hc=1,sp=0,fso=149633333,re=626,sd=0,hd=0'
2020-01-28 12:27:33 sophosmail milter[91269]: 5E301AA2_91269_15229_2: accepted
2020-01-28 12:27:33 sophosmail milter[91269]: 5E301AA2_91269_15229_2: msg times: r=2.64s u=0.23s s=0.01s

and this is the email how it looks like

Anyone has this issue? I even opened a ticket with support but they need to have the email before traversing SEA.

Is that normal?


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