Give us your thoughts, feedback and questions on the new Sophos Community

I am very unhappy with Sophos at the moment. After putting up with a popup box for what seems like forever saying "SOPHOS ANTIVIRUS IS NOT RUNNING" (i never turned it off) and only giving me an option to click OK in the checkbox, after which it went away without saying or doing anything else, now i have finally been able to update the product after several failed attempts. Now yesterday i started a scan of over 7 million files. In the scan box it said "NO ITEMS IN SCAN" but it appeared to be scanning as normal the 7 million plus files as the numbers of files kept going down as it normally would. Finally late last night (after scanning for about 18 hours) it reached 0 and apparently finished the scan. But now it doesn't report any results whatsoever good or bad? What gives here? I know that Sophos is a FREE antivirus, but it apparently has not worked properly for me for sometime now. C'mon now Sophos. Get it together! please! If anyone has had the same issue or can offer any kind of assistance here i would appreciate your help please? :)

RobertMcMillan1 

Sorry you're experiencing this issue Robert, we are aware of it internally and are working on a fix. I will communicate once we have a release window. 

Regards,

Bob

Hopefully that will be very soon. Thank you Sir. :)

Ok it's been over a month now. Any fixes/resolution to this issue yet? or if not at least an estimated timetable as to when we can expect one? Im still getting the same pop-up saying "SOPHOS ANTIVIRUS IS NOT RUNNING".

Thank you. :)

Ok it's been over a month now. Any fixes/resolution to this issue yet? or if not at least an estimated timetable as to when we can expect one? Im still getting the same pop-up saying "SOPHOS ANTIVIRUS IS NOT RUNNING".

Thank you. :)

Here is what my Savout Log looks like... (If that will help any)

-r--r--r-- 1 root wheel 658 Aug 23 13:06 com.sophos.common.servicemanager.plist
root 73 0.2 0.0 2499340 10300 ?? Ss Tue11AM 2:00.67 /Library/Sophos Anti-Virus/SophosServiceManager.bundle/Contents/MacOS/SophosServiceManager
_sophos 93088 0.0 0.7 2803732 246828 ?? Us 9:27AM 0:17.79 SophosScanD
_sophos 65421 0.0 0.1 2506596 18852 ?? Ss 4:08PM 1:49.72 SophosWebIntelligence
_sophos 42069 0.0 0.0 2469952 1404 ?? S Wed12PM 0:00.26 /usr/sbin/cfprefsd agent
_sophos 7874 0.0 0.0 2498032 6256 ?? S Tue01PM 1:10.57 /usr/libexec/trustd --agent
_sophos 7873 0.0 0.0 2498484 6552 ?? S Tue01PM 0:00.24 /usr/libexec/lsd
_sophos 7850 0.0 0.0 2469460 1548 ?? S Tue01PM 0:00.20 /usr/sbin/distnoted agent
root 573 0.0 0.0 2496656 4936 ?? Ss Tue11AM 0:00.20 SophosCleanD
root 565 0.0 0.0 2503228 16152 ?? Ss Tue11AM 3:53.42 SophosAutoUpdate -d
root 559 0.0 0.0 2502548 12748 ?? Ss Tue11AM 0:36.48 SophosAntiVirus -d
robertmcmillan 539 0.0 0.1 3692812 41672 ?? S Tue11AM 0:26.56 /Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer
root 495 0.0 0.2 2586604 72272 ?? Ss Tue11AM 2:44.54 SophosSXLD
root 269 0.0 0.0 2499896 11348 ?? Ss Tue11AM 0:17.97 SophosConfigD
171 0 0xffffff7f80b4b000 0x7000 0x7000 com.sophos.kext.oas (9.5.50) 04E5D128-736A-3916-9463-823F4FB25A9A <5 4 1>
172 0 0xffffff7f80b41000 0x7000 0x7000 com.sophos.nke.swi (9.5.50) 089A2B10-D121-3E9C-AEF7-5F2B9663C184 <4 1>

RobertMcMillan1 

Release is on schedule for this week, I will post in the Community once it is live. Thank you.

Regards,

Bob