Sophos Data Recorder Software - high CPU usage and battery drain

Hi John,

If Sophos is configured right, the CPU usage is almost zero. So I think you or your admin did something wrong in the configuration of Sophos. Maybe let an expert have a look at it.

I have the same problem. How do I do? I need a solution

Hi Greg,

We don't have a solution yet. I recorded a ticket with Sophos, and I'm waiting for them to respond.

JeffreyJaspers said:

Hi Greg,

We don't have a solution yet. I recorded a ticket with Sophos, and I'm waiting for them to respond.

 

Hi Jeffrey,

If you have a ticket with us, please let me know what it is. I can have a look and expedite things if there is no response.

Thank you,

Bob

Hi Bob,

Thank you but it's not necessary. I had contact with support this morning. I provided some log files so I hope they can find something so we can all go back to being happy users again :)  

Sorry I'm new here. How can I contact Sophos?

Hello Greg Delta,

there's the Contact Support web page (expand the Technical Support box for details).  Please see also the Customer checklist article.

Christian

Or from the Sophos Central, under the Help option in the upper right corner.

Ok thanks guys.

i have not been there for days so have you found a solution?

I still have no reply on the issue. I reported it at Sophos before the weekend, and I gave them the debug logging, screenshot of the issue, and some other log files. After that I got no response anymore.