Sophos HOME Tamper Protection Reinstall not possible

Question

Dear All, 
 OS: Win10; Sophos Home (before Sophos Endpoint Security) 
 
 I have now for hours tried to reinstall Sophos Home. Unfortunatley I am caught in the "restart-loop". I have tried various work arounds given from Sophos themselves. 
 I exhausted all steps. My biggest problem at the time is, that I start Windows with the given instructions and try to enter the commands in the command prompt (c:\; cd etc. etc.) but I get prompted, that the directory (neither Windows, system 32 or drivers) exist. After entering dir, I don't get a list of contents either, just a description of the volume. 
 I was not able to use any other means of disabling the tamper protection (no GUI availabe, not possible to rework via registry) and I am at my end now. 
 Has anybody else encountered this problem also? 
 
 I hope this is the correct board to adress and look forward to helpful answers. Thank you.

Conrad B · Accepted Answer

Hello Erick, 
 
 thank you for your fast reply. I was hoping, that since they only work in US EST I could get an answer here faster. 
 
 Anyhow, I was able to resolve the issue through said work around in the command prompt, firstly asserting which volume was truly my system volume. It seems, C:\ was reserved for system use only, while the "working" partition truly was given another letter. I used Diskpart and list volume to find out about this. 
 
 Please feel free to close this thread. I am sorry for intruding and maybe using wrong terms. 
 
 Thank you anyway and best to all of you. 
 Conrad

Erick Jan · Answer

Hi Conrad, 
 To verify you're using the Sophos Home Antivirus? 
 For issues with Sophos Home, kindly contact them directly via https://soph.so/ContactSophosHome so they can assist you.

Sophos HOME Tamper Protection Reinstall not possible

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