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Reset Sophos Pin


My company recently took over a client from a tech who passed away. 

I am looking to reset the PIN, I have access to the password and email tied to the account.  I can get the confirmation code but

I do not have the pin. The cell phone isn't an option since the tech has been dead for several months. 

I need to do this to uninstall Endpoint and get the removal password. 

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