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FloSupport

Hi All,

We have created a short survey to gather feedback on whether we should offer additional channels for contacting Sophos Technical Support via messaging apps. Currently customers can correspond with Support via phone, web form, email, web portal (SophServ), Live Chat, and Twitter.

It’s a very short survey and we would appreciate hearing from you!

Link to survey This survey is now closed (April 15th 2019).

Thanks,

Parents

  • The problem with the support is the escalation process.... Problems that has lasted more than 1 month don't seem to have any actual action plan and seems when we get passed to a new engineer ...we have to start from scratch which is a waste of our time and resources.

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  • The problem with the support is the escalation process.... Problems that has lasted more than 1 month don't seem to have any actual action plan and seems when we get passed to a new engineer ...we have to start from scratch which is a waste of our time and resources.

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