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FloSupport

Hi All,

We have created a short survey to gather feedback on whether we should offer additional channels for contacting Sophos Technical Support via messaging apps. Currently customers can correspond with Support via phone, web form, email, web portal (SophServ), Live Chat, and Twitter.

It’s a very short survey and we would appreciate hearing from you!

Link to survey This survey is now closed (April 15th 2019).

Thanks,

Parents

  • As a brand new customer, I am already frustrated with support.  I cannot find my ticket history on the support portal and chat was no help, I opened a ticket yesterday and have not received any emails (hence why I need to find my ticket history), and my very first ticket a couple weeks ago, I was told that I needed to talk to customer care instead of support to get correct information on how to set something up, that support is only for broken stuff and I had never heard of customer care prior to that.  A very frustrating start.

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  • As a brand new customer, I am already frustrated with support.  I cannot find my ticket history on the support portal and chat was no help, I opened a ticket yesterday and have not received any emails (hence why I need to find my ticket history), and my very first ticket a couple weeks ago, I was told that I needed to talk to customer care instead of support to get correct information on how to set something up, that support is only for broken stuff and I had never heard of customer care prior to that.  A very frustrating start.

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