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FloSupport

Hi All,

We have created a short survey to gather feedback on whether we should offer additional channels for contacting Sophos Technical Support via messaging apps. Currently customers can correspond with Support via phone, web form, email, web portal (SophServ), Live Chat, and Twitter.

It’s a very short survey and we would appreciate hearing from you!

Link to survey This survey is now closed (April 15th 2019).

Thanks,

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  • Like others, I would say reduce, not increase, channels.  And improve response time and quality of answers.  It is exasperating to go trial-and-error all the time.  I have a case open now, and every time a tech "pass the puck" to another player, I'm asked the same question, the same tasks, and the new tech seems to have no clue what the previous tech have done before ...

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  • Like others, I would say reduce, not increase, channels.  And improve response time and quality of answers.  It is exasperating to go trial-and-error all the time.  I have a case open now, and every time a tech "pass the puck" to another player, I'm asked the same question, the same tasks, and the new tech seems to have no clue what the previous tech have done before ...

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