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FloSupport

Hi All,

We have created a short survey to gather feedback on whether we should offer additional channels for contacting Sophos Technical Support via messaging apps. Currently customers can correspond with Support via phone, web form, email, web portal (SophServ), Live Chat, and Twitter.

It’s a very short survey and we would appreciate hearing from you!

Link to survey This survey is now closed (April 15th 2019).

Thanks,

Parents

  • Im pretty sure, your biggest problem is not the reachability of your Support.

    Since 3 or 4 Years, the biggest problem of Sophos Support is the Response Time.

    Next big problem is the quality of response that some times is very poor.

    Last issue is communication between 1st/2nd Level support and GES (There are no working ways to escalate for your 1nd-level Engineers if GES is not responding)

    Support from my perspective is the biggest obstacle that prevents sophos growing...

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  • Im pretty sure, your biggest problem is not the reachability of your Support.

    Since 3 or 4 Years, the biggest problem of Sophos Support is the Response Time.

    Next big problem is the quality of response that some times is very poor.

    Last issue is communication between 1st/2nd Level support and GES (There are no working ways to escalate for your 1nd-level Engineers if GES is not responding)

    Support from my perspective is the biggest obstacle that prevents sophos growing...

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