Currently my sophos xg310 is running version SFOS 17.5.15 MR-15 , and in the update firmware section on the firewall portal i see an option to download and install SFOS 18.0.4 MR-4. It seem to download and install just fine, but after install/reboot it keep reverting back to SFOS 17.5.15 MR-15 as active image instead of the 18.0.4. I try forcing it to boot as active image, but no luck.
Anyone else experiencing this issue?
Thank you for contacting the Sophos Community!
Please open a case with Support and provide me with the Case ID.
To expedite and found what might be happening do the following:
1) Put csc in debug mode
# csc custom debug
(no output would be generated)
2) Upgrade to 18 MR4 or latest available.
3) Provide the output of the following logs:
csc.log, applog.log, postgres.log, syslog.log
4) And the output of the following commands:
nvram get '#'li.statusnvram get "#li.master"nvram get '#'li.serialshowfwcat /etc/fwtypecat /etc/fwgroupcat /etc/versionsystem diagnostics show version-info
# grep syslog.log.0 | grep -e "error\|fail" | head
# grep "Command line: auto BOOT_IMAGE" syslog.log.0 | tail -n5
# hdparm -i /dev/sda
5) Connect a Serial Cable and get the console output