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XG86 Warranty

Yendor

In the last week I had my Xg86 firewall fail with a only a red light showing on the device. Nothing works and I ended up purchasing a new device. When registering the new device I noticed that the Original device only lasted 10 months.

1. Is it still under warranty?

2. Can I send it in to get repaired to have a spare?

3. How to I get in touch with Support to file a warranty case? The portal says its down.



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  • FormerMember
    0 FormerMember

    Hi , Thanks for reaching out to Sophos Community.

    Devices can be replaced as long as it has active support subscriptions on it. You can log a case with us to have our support engineer verify the device further.

    Currently support portal is under maintenance but you can reach out to us via call/chat support to raise the case from our support portal here : https://support.sophos.com/support/ and chose a number according to your region under Critical Cases section.




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  • FormerMember
    0 FormerMember

    Hi , Thanks for reaching out to Sophos Community.

    Devices can be replaced as long as it has active support subscriptions on it. You can log a case with us to have our support engineer verify the device further.

    Currently support portal is under maintenance but you can reach out to us via call/chat support to raise the case from our support portal here : https://support.sophos.com/support/ and chose a number according to your region under Critical Cases section.




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