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Maybe some one can help, I have an HA A/P with xg210's after the Primary got a RMA we build the new HA from the Aux. Now the wrong license is in the HA setup.
After searching i found this: https://community.sophos.com/xg-firewall/f/discussions/117909/cannot-sync-license---after-registering-the-xg-135-and-changing-the-ca-i-have-only-base-license
nvram get "#li.serial"
Mine says NO.
So went to transfer the license in the Myportal, and the say:
We’re sorry, no eligible target devices could be found for this source license. For a device to be eligible it must:
This has probably to do with the Original Aux appliance, it has a enhanced support license, so i can not do the swap of license.
Can anybody help, we have no anti spam and other protection now.
Bart van der Horst
Hi Bart van der Horst,
If that is the case, the only option is to open a customer care support case at support.sophos.com, and they can help you transfer the license.
Hi Bart van der Horst,
Thank you for reaching out to the Community!
First, register the new unit, and then you should be able to transfer the license. You can upload the configuration backup to the new unit and then reconfigure HA and select a licensed unit as a primary unit.
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Thanks for the reply, but that's not going to work for us. The appliances are up and in use. With covid there's no time for downtime.
Primary unit: Full guard license (RMA unit)
Auxiliary unit: Enhanced Support
The enhanced support license should be active on the primary unit also, but is registered to the wrong unit.
Since the new HA setup is build from the Auxiliary unit, that's now the "initial primary" unit and so only the enhanced support is active.
The transfer license does not work, because the unit already has a paid license.
So in my opinion one of these two things need to happen
Both these thing i can not do form the units or myportal, so Sophos Support has to do this.
So i can not do a rebuild or anything like that, mainly because of covid i'm not allowed to introduce downtime and i can not go onsite during active hours.
Maybe there's an other option?
Could this be the whole time false? And you notice this now? Because this kind of issue should not be caused by a RMA swap.
Opened a support case: 03485794
Support added both payed licenses to the same unit, now the correct license is loaded again and can be transfered between the units.