One of my users has a brand new Mac with Big Sur installed. The Sophos Connect app appears to have installed correctly, but when we click Import Connection, the dialog box to open the config file appears on screen for a split second before disappearing, and the Sophos Connect app freezes.
I presume Big Sur is not supported yet - is there a timeframe for releasing a new version of Sophos Connect that runs on Big Sur?
I ran into the exact same issue on an M1 MacBook Air and was able to add the connection using the CLI for Sophos Connect. See my directions below.Copy the scx configuration file to the users desktopOpen…
I am having the same issue with attempting to import the configuration file and have tried CLI instructions below with no success.
Anyone else found a work around for this issue?
I just checked this again on my M1 MacBook Air and can now import configurations through the GUI instead of CLI. I'm not sure what changed, but it's working now. Can you confirm what version of the Sophos Connect client you are using?