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PureMessage Threat Detection Data out of date messages

bg80

Hi there,

Running Sophos PureMessage for Exchange and every night past few weeks I get a mail alert telling me:

The following detection data is out of date on server MAIL01:

Threat detection data

Please ensure Sophos AutoUpdate is configured and working correctly on the server.

I'm unsure whether that is accurate or if it is a false alarm so to speak as the updates seem to be working.

Can someone also please clarify that by running the auto-update on the Endpoint it updates the PureMessage definitions also. I have this set to update via local server first and second the Sophos server. Runs every 10 mins. From the product info page on the endpoint just now:

[Updating]
-[ Software]
Sophos AutoUpdate 2.9.0.344
Last checked for updates 18/09/2014 09:25:34
Update status Success

From PureMessage:

Spam detection engine version:2.7.2
           Spam detection data version:

2014.9.18.81819

So I suppose my question is why am I getting the alerts and how can I check if everything seems to be working properly?

Appreciate the feedbackl!

Thanks

:53385


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  • 0

    Hello bg80,

    Sophos Anti-Virus 10.3.1, Detection data 4.98G

    quite old, detection data 4.98 was issued around the start of March, and 10.3.1 is not a regular version - not even one of the fixed packages (as can be seen in End of life for Sophos Anti-Virus fixed version packages) though surprisingly the Detection identities 1639 number looks like it is still maintained. BTW - don't worry if you only understand half of this, just thinking aloud.

    Anyway, the detection data should be updated regularly with a licensed install. Thus - when did you start the trial and what did you do after you purchased the full license (e.g. entered the new license credentials either locally or in the updating policy)? incidentally, what exactly is update via local server? I assume this means you have the Endpoint product and SEC installed?

    If you open View updating log where does it say it downlaods the various components from? It should download everything except the PureMessage package from the local server. If it downloads the SAVXP package from Sophos and you have configured the correct credentials then there could be an error with your license details in which case you should contact customercare@sophos.com.

    Christian

    :53437
Reply
  • 0

    Hello bg80,

    Sophos Anti-Virus 10.3.1, Detection data 4.98G

    quite old, detection data 4.98 was issued around the start of March, and 10.3.1 is not a regular version - not even one of the fixed packages (as can be seen in End of life for Sophos Anti-Virus fixed version packages) though surprisingly the Detection identities 1639 number looks like it is still maintained. BTW - don't worry if you only understand half of this, just thinking aloud.

    Anyway, the detection data should be updated regularly with a licensed install. Thus - when did you start the trial and what did you do after you purchased the full license (e.g. entered the new license credentials either locally or in the updating policy)? incidentally, what exactly is update via local server? I assume this means you have the Endpoint product and SEC installed?

    If you open View updating log where does it say it downlaods the various components from? It should download everything except the PureMessage package from the local server. If it downloads the SAVXP package from Sophos and you have configured the correct credentials then there could be an error with your license details in which case you should contact customercare@sophos.com.

    Christian

    :53437
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