Can't add a Directory Service

Question

Hi, i want to add a Directory Service into my Sophos E-Mail-Appliance, but if i push "add" then nothing happens... What' the cause for that? Greetings from Bavaria andi :15425

MarkJD · Accepted Answer

Hello andi, Do you get any kind of pop-up after hitting push?  Sophos Support can monitor logs on the system when you attempt to connect to your Directory Service to give you a better idea of what's going on if no feedback is presented from the Web Interface. Your past attempts can also be examined.  Open a support tunnel from the help menu and file a ticket and support can get back to you pretty quickly about what happened. MarkJD. :15597