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Sophos Web Appliance corrupting large downloads?

Hi there

we have a pair of WS1000 mabaged by a single SM2000, reciently we are having more and more issues with our users accessing documents from "document management" websites.

on some sites all documents are available for download but when the user attempts to open the item downloaded they are told the document is corrupt.

on other sites we can open smaller documents but the larger ones are corrupted and cannot be opened, if we remove the Sophos proxy from the network; all works fine and all the documents from any of the sites work just fine.

if we add the site  to the "trusted site" list we still have the same issue.....

Anyone else see anything like this?

Cheers

G

:15397


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  • Hello esnw33430,

    As you've tried, adding the site to "trusted site" is a good troubleshooting step.

    Since this didn't work for you, I'd recommend contacting support for more help.  They can analyze the transaction from the back-end to see if there is corruption occurring due to the filtering.  It would be difficult to give you a generic response in this forum as there may be several factors involved.

    Cheers,

    MarkJD.

    :15457
Reply
  • Hello esnw33430,

    As you've tried, adding the site to "trusted site" is a good troubleshooting step.

    Since this didn't work for you, I'd recommend contacting support for more help.  They can analyze the transaction from the back-end to see if there is corruption occurring due to the filtering.  It would be difficult to give you a generic response in this forum as there may be several factors involved.

    Cheers,

    MarkJD.

    :15457
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