Getting Live Messenger to work through the Web Appliance?

Question

Hi All

Just taken over some admin of the Sophos Web Appliance which is new to me, ive used Websense before, but im trying to configure the web appliance to allow Live Messenger (for us in IT), but cannot figure out how to get it to work, the messenger client just fails to sign in each time.

So far i have created an Additional Policy called Internet Access Full which my user account is a member of which has most of the site categories set to allow, including chat which i thought would fix it but we still cannot sign in on the application.

Is there any special config anywhere for this?

Thanks

Stewart

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TomA · Accepted Answer

Hi Stewart,

Are you using Active Directory authentication? The Web Appliance could be blocking it for not providing NTLM authentication. To workaround this you could try:

- Go to 'Configuration > System > Active Directory' and exempt MSN/Live Messenger using the 'Sophos list of applications'

- OR disable 'Authenticate all requests'. In this mode only supported browser are authenticated against AD

- OR configure Live Messenger proxy settings with AD credentials (if possible)

Another thing that can cause problems is HTTPS Scanning. You may need to exempt some sites from HTTPS scanning for this to work. You could always disable HTTPS Scanning entirely (Configuration > Global Policy > HTTPS Scanning) to confirm if this is the problem.

Let me know if you have any questions, and feel free to call our support team if you get stuck.

Thanks,
Tom.