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Can't open PureMessage Manage Quarantine

yuonher

Hi,

I have problem with puremessage manage quarantine and reporting.

When I open manage quarantine, below error message appear:

An error occurred when querying the quarantine: 

Can't call method "prepare" on unblessed reference at /opt/pmx/lib/site_perl/5.8.7/PureMessage/MessageStore/pmdb/MessageSet.pm line 215. 

Any body have experience dealing with this problem? really appreciate your help.

Best Regards

:18023


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  • 0

    Ah,

    OK, the LD_LIBRARY is missing from your environment settings. I would check the file .pmx_sh_vars and make sure that the following lines are listed.

    if test -z "${LD_LIBRARY_PATH:-}"; then
        LD_LIBRARY_PATH="/opt/pmx/lib"
    else
        LD_LIBRARY_PATH="/opt/pmx/lib:$LD_LIBRARY_PATH"
    fi

    if test -z "${LD_32_LIBRARY_PATH:-}"; then
        LD_32_LIBRARY_PATH="/opt/pmx/lib"
    else
        LD_32_LIBRARY_PATH="/opt/pmx/lib:$LD_32_LIBRARY_PATH"
    fi

    I see that LD_32_LIBRARY_PATH is set in you environment but not LD_LIBRARY_PATH.  You could manually test it by setting the value at the shell to see if the database will start.

    $ export LD_LIBRARY_PATH=/opt/pmx/lib

    $ pmx-database start

    -Jason

    :35583
Reply
  • 0

    Ah,

    OK, the LD_LIBRARY is missing from your environment settings. I would check the file .pmx_sh_vars and make sure that the following lines are listed.

    if test -z "${LD_LIBRARY_PATH:-}"; then
        LD_LIBRARY_PATH="/opt/pmx/lib"
    else
        LD_LIBRARY_PATH="/opt/pmx/lib:$LD_LIBRARY_PATH"
    fi

    if test -z "${LD_32_LIBRARY_PATH:-}"; then
        LD_32_LIBRARY_PATH="/opt/pmx/lib"
    else
        LD_32_LIBRARY_PATH="/opt/pmx/lib:$LD_32_LIBRARY_PATH"
    fi

    I see that LD_32_LIBRARY_PATH is set in you environment but not LD_LIBRARY_PATH.  You could manually test it by setting the value at the shell to see if the database will start.

    $ export LD_LIBRARY_PATH=/opt/pmx/lib

    $ pmx-database start

    -Jason

    :35583
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