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PureMessage Blocking Valid Message, "Invalid Recipients"

mbjoe

Sophos is blocking a valid inbout email but only blocking it for some recipients, in the Acvitiy Monitor only we see the error: Blocked Message '<---@domain>' for invalid recipients 'example@.com....'

When looking at who should be receiving the email, the first seven recipients receive the email ok, but after that everyone else is blocked.

The message does not get quarantined and does not appear in any other Sophos log. It does however appear in the Exchange Message Tracking log with an error of FAIL and pme12transport.

:9869


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    HI Mbjoe

    Usually if recipient Validation is rejecting emails its related to incomplete routing.

    I've found if there is a pop3 connector on the mahcine the domain.local needs to be added into the routing domains list,

    Else the local ip address needs to be added into the list.

    This could aswell apply if the users email address was created differently to the others, which might be the reason for allowing the email to some and not all.

    Good luck.

    :)

    :10057
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  • 0

    HI Mbjoe

    Usually if recipient Validation is rejecting emails its related to incomplete routing.

    I've found if there is a pop3 connector on the mahcine the domain.local needs to be added into the routing domains list,

    Else the local ip address needs to be added into the list.

    This could aswell apply if the users email address was created differently to the others, which might be the reason for allowing the email to some and not all.

    Good luck.

    :)

    :10057
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