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NDR Bounce/backscatter messages still come through

CHEMIAGO

So I've enabled the NDR bounce option on the ES1100 yet thousands of bounce messages from dynamic IPs are still getting through to one particular email box.  The appliance is updated to the latest OS and both Enable Bounce Address Tag Verification (BATV)" and "Treat all auto-responders identified by SophosLabs as bounces" are checked.

thx

Michael

:16805


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    Michael,

    Your configuration looks fine, please contact our support team and they can assist by logging remotely into your appliance for further investigation.  It looks like SMTP-Auth was used to send the original message, it would be nice to see the flow of message, if possible the original message which seems to have triggered this problem.

    -Jason

    :16937
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    Michael,

    Your configuration looks fine, please contact our support team and they can assist by logging remotely into your appliance for further investigation.  It looks like SMTP-Auth was used to send the original message, it would be nice to see the flow of message, if possible the original message which seems to have triggered this problem.

    -Jason

    :16937
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