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Pure Message Error retrieving data from the server.

roblenz

Every Time Pure Message exe is started the following error is displayed.

  "Error retrieving data from the server. Ensureserver/databaseis started and try again." The details within this messagea are 

"System.NullReferenceException: Object reference not set to an instance of an object.

   at PMAdminControls.CustomControls.ServerGrid.LoadServerEx()

   at PMAdminControls.CustomControls.ServerGrid.LoadServers()"

Once you go through this process twice pure message starts but you need to reconnect it to its data base and then it doesnot retain the database directory. So each time you start you need to go through the same process.

Is there a hotfix/update for this?

Any help would be appreciated. 

:18405


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    Hello.

    The problem you're seeing is tied to a Microsoft Security Update to resolve a vulnerability in the Microsoft Active Template Library (ATL): http://www.microsoft.com/technet/security/advisory/973882.mspx . What happened is that the snap-in for the Puremessage console was somehow modified by this update, thus rendering the console unopenable with that error.

    What you need to do is create a new shortcut for the PureMessage Administration console. Here are the steps to do this depending on which version of Windows you had your console on:

    Windows XP/2000/2003

    1. Click Start|Run, type mmc and click OK.
    2. In the console window, select File|Add/Remove Snap-in, then click 'Add'.
    3. From the list of available snap-ins highlight PureMessage Administration Console and click 'Add'.
    4. Do one of the following:
      • Click OK to choose the Local computer,
      • If PureMessage is installed on a remote computer, Choose 'Another computer' and type the computer name. Click OK and Close
    5. Click OK to return to the PureMessage Administration Console
    6. In the console window, click File|Save As and choose a filename and location to save the console.

    Windows 2008

    1. Click Start|Run, type mmc and click OK
    2. In the console window, click File|Add/Remove Snap-in.
    3. From the list of available snap-ins highlight PureMessage Administration Console and click 'Add'.
      • Click OK to choose the Local computer,
      • If PureMessage is installed on a remote computer, Choose 'Another computer' and type the computer name. Click OK and OK
    4. In the console window, click File|Save As and choose a filename and location to save the console.
    :19137
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