Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 7 replies
  • Subscribers 0 subscribers
  • Views 18270 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Email Appliance Reports incomplete/incorrect

user12345

My Spam Recipients report seems to be acting oddly. None of the time periods ever show more than 2 recipients.....and most of the time it only shows 1 recipient. Today's report shows user1 and user2. Yesterday report shows user1 and user3. Last 7 day reports only shows user1. Why does it act like this? It's obviously not accurate and therefore worthless.

Also top 10 spam relays is weird. Today's report shows top 10 ips. Yesterday report shows no data. Last 7 days report shows only 5 ip addresses. Last 5 week shows 10 again.

There is obviously some flawed logic here and would like to see it fixed. The reporting on this appliance is weak enough.

:23663


This thread was automatically locked due to age.
Parents
  • 0

    Hi,

    Sorry to hear you're having some problems with the reporting.  I'd recommend to give our support team a call as they will be able to remotely access the box and compare the reports to the raw data.

    Is the appliance in a cluster?  If there are issues with the clustering it could theoretically result in inconsistencies if other cluster members can't be contacted.  Does the reporting accuracy improve if you search via a single appliance (the one you are logged on to)?  Again, Sophos support should be able to assist with any clustering problems.

    Thanks,

    Tom.

    :23687
Reply
  • 0

    Hi,

    Sorry to hear you're having some problems with the reporting.  I'd recommend to give our support team a call as they will be able to remotely access the box and compare the reports to the raw data.

    Is the appliance in a cluster?  If there are issues with the clustering it could theoretically result in inconsistencies if other cluster members can't be contacted.  Does the reporting accuracy improve if you search via a single appliance (the one you are logged on to)?  Again, Sophos support should be able to assist with any clustering problems.

    Thanks,

    Tom.

    :23687
Children
No Data
Unfiltered HTML