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error="Timeout while reading response from Server"

band

Hello. We are running version 9.355-1 and we have errors like:

"name="web request blocked" action="block" method="GET" srcip="internal IP" dstip="195.81.235.178" user="" ad_domain="" statuscode="504" cached="0" profile="REF_HttProContaInterNetwo (Blocked Categories)" filteraction="REF_HttCffAmyBlockCateg (Blocked Categories)" size="2567" request="0xb2de000" url="online-update-software.alcatel.com/53875160-eae5-4625-b094-32851b12ea9c.pim" referer="" error="Timeout while reading response from Server" authtime="0" dnstime="777" cattime="82301" avscantime="0" fullreqtime="61041279" device="0" auth="0" ua="OnlineUpdate" exceptions="" category="178" reputation="trusted" categoryname="Internet Services""

for some sites. I tried to run "cc set http response_timeout 120" as root, but I get the response in the attached file.

How can I run the command?

Regards



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  • 0 in reply to BAlfson

    Hello Bob. Rule 3 is ok, but I had it at source Networks!!

    I changed it to Skip Transparent Mode Destination Hosts/Nets and tried again. The traffic is not captured any more by web filtering log, but I get the same error message from the application.

    "Timeout during conection to server.  https://online-update-software.alcatel.com/updateservices.asmx"

    Regards

  • 0 in reply to band

    Do you get any hints from applying #1 in

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hello. I disabled IPS and Advanced Threat Protection but no luck. Will make more tests and see what will happen.

    Thanks for you time and help.

    Regards

  • 0 in reply to band

    Did you test from another location without an UTM?

    I had the same problems and tested via Mobile Phone HotSpot: Same error, so I assume it's simply the Alcatel servers having problems, not our UTMs...

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