"This site can’t be reached" error

Question

Hi, 
 
 the Suntrust website (maybe some other) is not being reached through our Sophos Firewall. When I hotspot my phone to the computer, the website site loads fine. 
 
 I restored Sophos with a one-week old config file, but the problem still here. The firewall is configured to allow any external IP. 
 
 Any idea?

Thank you!

Fabiano Melo · Answer

Hi BAlfson, good morning! 
 
 Yes, I also did not believe was Sophos causing that, but I had no more options. 
 
 That page was not loading in 3 computers inside our company (probably on all, but only 2 people and I need access to that website), plus in one remote computer using VPN and on my phone if I connected to the WiFi. Connecting these same computers to a mobile hotspot the page loads well. 
 
 But, I just came to the work this Monday, and guess what was the first page that I tried to open? Yes, the SunTrust webpage. And the page is now loading fine, with any changes since past Friday. I have no idea what happened, but I'm happy with that! :) 
 
 Anyway, thank you all so much for the help. This forum is awesome! I found a lot of ideas here! 
 
 Have you all an excellent week!