Sophos Enpoint Protection UTM Edition isn't updating any more

Question

Hi all, 
 since 31.08.2018 I don't get updates for Sophos Endpoint Protection any more. The update log shows the following errors: 
 Zeit: 28.09.2018 06:50:36 Meldung: AutoUpdate abgeschlossen Modul: SophosUpdate Prozess-ID: 11336 Thread-ID: 7384 
 Zeit: 28.09.2018 06:50:36 Meldung: Download-Phase abgeschlossen Modul: Update Prozess-ID: 11336 Thread-ID: 7384 
 Zeit: 28.09.2018 06:50:36 Meldung: FEHLER: Endpoint Security and Control konnte nicht von Server Sophos heruntergeladen werden Modul: Update Prozess-ID: 11336 Thread-ID: 7384 
 Zeit: 28.09.2018 06:30:53 Meldung: Download von Produkt Endpoint Security and Control vom Server Sophos Modul: Update Prozess-ID: 11336 Thread-ID: 7384 
 Zeit: 28.09.2018 01:30:16 Meldung: *************** Sophos AutoUpdate gestartet *************** Modul: SophosUpdate Prozess-ID: 11336 Thread-ID: 7384 
 This issue is happening on 5 of 8 running systems. The agents are connected properly to the UTM. The license is valid until July 2020 and there 10 of 12 agents installed. 
 How can I solve this issue?

BAlfson · Accepted Answer

In fact, UTM Endpoint is on its way out and will not be supported after 31 Dec 2019. Commercial customers (I know about North America and only suspect that this is worldwide) will learn in the coming week that no UTM Endpoint renewals will be sold after the end of this month, 31 Dec 2018. Paid subscriptions for UTM Endpoint can be transitioned at any time to CEP - see How to migrate from UTM Endpoint Protection to Sophos Central Endpoint Protection . 
 Just as Toni said above, the preferred solution for home users is Sophos Home which is superior to UTM Endpoint as he explains. If at first you don't succeed, you might need the batch file below to remove UTM Endpoint (works for Win 7). Would the first home user that tries this transition please report back here with any difficulties and if removal of UTM Endpoint was necessary. 
 To uninstall the Sophos 10/11 in Windows 7 64-bit: 
 @Echo Off net stop "Sophos AutoUpdate Service" net stop "Sophos Anti-Virus" net stop "Sophos Anti-Virus status reporter" net stop "Sophos Device Control Service" net stop "Sophos MCS Agent" net stop "Sophos MCS Client" net stop "Sophos Web Control Service" net stop "Sophos Web Intelligence Update" net stop "swi_service" net stop "swi_update_64" REM Sophos Management Communications system - DELETE for V11 - KEEP for V10 - MsiExec.exe /X{A1DC5EF8-DD20-45E8-ABBD-F529A24D477B} /qn REBOOT=SUPPRESS /PASSIVE /L*v %windir%\Temp\Uninstall_SAV11_Log.txt REM Sophos Management Communications system - DELETE for V10 - KEEP for V11 - MsiExec.exe /X{1FFD3F20-5D24-4C9A-B9F6-A207A53CF179} REM Sophos Anti-Virus MsiExec.exe /X{D929B3B5-56C6-46CC-B3A3-A1A784CBB8E4} /qn REBOOT=SUPPRESS /PASSIVE /L*v %windir%\Temp\Uninstall_SAV11_Log.txt REM Sophos AutoUpdate MsiExec.exe /X{15C418EB-7675-42be-B2B3-281952DA014D} /qn REBOOT=SUPPRESS /PASSIVE /L*v %windir%\Temp\Uninstall_SAV11_Log.txt 
 Same for Windows 32-bit except "swi_update" instead of "swi_update_64" 
 Cheers - Bob