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Skype issues via UTM, but if using VPN it's fine

This is weird. We're having some issues with Skype ATM (using UTM). It's gotten so bad that even the "test call" isn't working (well, you can hear a few words of the prerecorded message, then it goes silent). Note that Skype, in general, works (that is to say, everyone can log in and connections are being established) - it's just that the quality is atrocious to the point where any conversations are impossible.

It doesn't look like our network is overloaded. In fact, if I connected to my home VPN (using my VPN as gateway, thus bypassing the UTM), the Skype "test call" works fine - thus, I suspect this is something wrong on our end, possibly with the UTM itself.

Any idea what could be the issue and / or how to debug this kind of thing?



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