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The User Portal page doesn't display from external network

TammySanders

 We are using the Sophos UTM 9 SG310 version 9603-1

We set up the SSL VPN a few months ago, and users were able to connect to the Sophos UTM User Portal from outside the network and install the client.

Now they can no longer connect.

Both the name and IP resolved a ping request and using both IE and Chrome gives the same result.

the tab in IE shows "user portal" but all i see is a blank page.

 

I can see this happened a number of years ago on an older version of the firmware.

I updated the firmware to the latest version this past weekend, but it did not resolve the issue.

 

We haven't made any changes to the user portal setup, but we did add a few more networks and routing as we are integrating with a new company.

 

Any other ideas of what I can try?

Thanks

Tammy



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