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Recent Up2Date failures

JonEtkins

In the last 24 hours, I've received a bunch of Up2Date prefetch failure alerts from my UTM.  The delay between failure and restoration alerts varies - the shortest was 15 minutes while the longest was nearly five hours.  The fact that I'm getting these alerts at all is unusual - I normally only see this once or twice a year - but that fact that it's been happening on and off for over a day now, makes me wonder if there's a problem with the Up2Date servers.

Sure enough, the Up2Date log shows the following repeated error:

2021:08:20-01:35:04 astaro-2 audld[27684]: Starting Secured Up2Date Package Downloader
2021:08:20-01:35:04 astaro-2 audld[27684]: Using static update server list in HA mode
2021:08:20-01:35:20 astaro-2 audld[27684]: Secured Up2date Authentication
2021:08:20-01:35:29 astaro-2 audld[27684]: >=========================================================================
2021:08:20-01:35:29 astaro-2 audld[27684]: ILLEGAL XML doc received
2021:08:20-01:35:29 astaro-2 audld[27684]: 
2021:08:20-01:35:29 astaro-2 audld[27684]:  1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
2021:08:20-01:35:29 astaro-2 audld[27684]:  2. Modules::Audld::Authentication::XML::check:45() /</sbin/audld.plx>Modules/Audld/Authentication/XML.pm
2021:08:20-01:35:29 astaro-2 audld[27684]:  3. Modules::Audld::Authentication::_authenticate:168() /</sbin/audld.plx>Modules/Audld/Authentication.pm
2021:08:20-01:35:29 astaro-2 audld[27684]:  4. Modules::Audld::Authentication::start:66() /</sbin/audld.plx>Modules/Audld/Authentication.pm
2021:08:20-01:35:29 astaro-2 audld[27684]:  5. main::main:187() audld.pl
2021:08:20-01:35:29 astaro-2 audld[27684]:  6. main::top-level:40() audld.pl
2021:08:20-01:35:29 astaro-2 audld[27684]: |=========================================================================
2021:08:20-01:35:29 astaro-2 audld[27684]: Authentication Server us1.utmu2d.sophos.com: 'ERR_XX' 'Server sent a mis-formed XML document: <u2d>error</u2d>
2021:08:20-01:35:29 astaro-2 audld[27684]: 
2021:08:20-01:35:29 astaro-2 audld[27684]: '
2021:08:20-01:35:29 astaro-2 audld[27684]: <=========================================================================

I checked the Sophos support page but I don't see any mention of problems there, nor do I see any recent posts about it here, which prompts me to wonder if the problem is local to my network, but I run multiple services including a work VPN 24x7, and nothing else is reporting any sort of hiccups.

Is anyone else seeing similar behavior?  As a mere Free Home License user, I don't have any access to Support, but if I'm not the only one seeing this, then hopefully someone else will raise a flag.



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