Transferring license from software appliance to SG425

Question

Hi folks, 
 We have had repeated issues with our software SG VM and I have purchased an SG425...... how do I go about transferring license as I am getting error loading existing license file 
 
 TIA!

FormerMember · Answer

Hi MartyMcFly 
 The software license from your SG VM will not work with the hardware SG as a license file for hardware SG is different. 
 I would advise you to open a case with the customer care by sending an email at customercare@sophos.com for further assistance. 
 Thanks,

BAlfson · Answer

Guys, if you open the case of an SG, you void the hardware warranty. DO NOT replace the hard drive! 
 Cheers - Bob