So, this problem persisted through multiple upgrades within 9.5. The QoS would never work properly or produce good grades for bufferbloat. I ended up calling my ISP and there was an issue on my account with certain provisions being screwed up. I fixed these issues and then completely factory reset all settings after backing up my config. I now can get an A when enabling the QoS management. I now have some other concerns that I'll list below:
Thanks, guys!
Since your speeds are asymmetric by a factor of 15, you should be up-to-speed on RFC 3449 about performance impacts of asymmetric connections.
https://tools.ietf.org/html/rfc3449
Verizon has a "Fios Optimizer" which will set registry keys to take advantage of optimizations suggested by the RFC, but it does not tell you what it does, and obviously it cannot set parameters in UTM. My guess is that similar parameters can be set in UTM, but they would have to be done in the Linux shell, and I cannot tell you what values to use.
My summary of what I gained from the document: Delayed ACKs cause the sending system to back up and retransmit, causing performance loss that may be significant.
I learned all this the hard way, when I tried to establish a site-to-site tunnel between two sites that were both asymmetric.
Keep in mind that speed tests are short, and most cable networks permit peak bursts, so test rates and sustained rates may be different.