I couldn't log on to my newly installed and configured ASL7, always getting incorrect user/password on webadmin even console login as loginuser and/or root didn't work. Being too lazy to reinstall and re-configure again, I decided to try the 'reset password' way, which already worked on ASL6. Since I never found a similar way to reset passwords for a completely locked ASL, here's the howto: [LIST=1] download Gentoo 2007.0 Minimal CD/InstallCD related to your Astaro's architecture from http://www.gentoo.org/main/en/where.xml and burn your ISO to CD (other distros should work as well) boot you locked Astaro from above burned CD mount the Astaro's root partition to /mnt/gentoo type mount LABEL=root /mnt/gentoo chroot into your Astaro's root type chroot /mnt/gentoo /bin/bash reset password of root type passwd reset password of loginuser passwd loginuser exit chroot type exit unmount Astaro's root and reboot type umount /mnt/gentoo && reboot (don't forget to remove the CD) [/LIST] if you know an easier way, suggestions are welcome Afterwards you can reset the webadmin's password: [LIST=2] login to your astaro via console type cc enter following should appear: Confd command-line client. Maintainer: $Id: confd-client.pl,v 1.107.2.2 2007/06/12 13:59:46 daniel Exp $ Undefined value assigned to typeglob at (eval 77) line 15, line 17. Warning [/etc/inputrc line 17]: Invalid variable `term' Available modes: MAIN OBJS RAW. Type mode name to switch mode. Typing 'help' will always give some help. type RAW enter following should appear: Switched to RAW mode. type system_password_reset enter following should appear: calling $self->Connection()->system_password_reset; 1 type Ctrl c enter browse to you astaro's webadmin page (https://:4444) set the new admin password and confirm now you can login as admin with the new password again since the above resets passwords for webadmin AND loginuser AND root, don't forget to reset their passwords as well via Management >> System Settings >> Shell Access [/LIST]

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Lost All Passwords - TIP

I couldn't log on to my newly installed and configured ASL7, always getting incorrect user/password on webadmin
even console login as loginuser and/or root didn't work. Being too lazy to reinstall and re-configure again, I decided to try the 'reset password' way, which already worked on ASL6. Since I never found a similar way to reset passwords for a completely locked ASL, here's the howto:

[LIST=1]

download Gentoo 2007.0 Minimal CD/InstallCD related to your Astaro's architecture from http://www.gentoo.org/main/en/where.xml
and burn your ISO to CD (other distros should work as well)
boot you locked Astaro from above burned CD
mount the Astaro's root partition to /mnt/gentoo
type
```
mount LABEL=root /mnt/gentoo
```
chroot into your Astaro's root
type
```
chroot /mnt/gentoo /bin/bash
```
reset password of root
type
```
passwd
```
reset password of loginuser
```
passwd loginuser
```
exit chroot
type
```
exit
```
unmount Astaro's root and reboot
type
```
umount /mnt/gentoo && reboot
```
(don't forget to remove the CD)

[/LIST]

if you know an easier way, suggestions are welcome

Afterwards you can reset the webadmin's password:
[LIST=2]

type

cc

enter
following should appear:

Confd command-line client.  Maintainer: 

$Id: confd-client.pl,v 1.107.2.2 2007/06/12 13:59:46 daniel Exp $



Undefined value assigned to typeglob at (eval 77) line 15,  line 17.

Warning [/etc/inputrc line 17]:

  Invalid variable `term'

Available modes: MAIN OBJS RAW. Type mode name to switch mode.

Typing 'help' will always give some help.

type
```
RAW
```
enter
following should appear:
```
Switched to RAW mode.
```

type

system_password_reset

enter
following should appear:

calling $self->Connection()->system_password_reset;

1

type
```
Ctrl c
```
enter
browse to you astaro's webadmin page (https://:4444)
set the new admin password and confirm
now you can login as admin with the new password again
since the above resets passwords for webadmin AND loginuser AND root, don't forget to reset their passwords as well via Management >> System Settings >> Shell Access

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0 cubia over 15 years ago

Hi everybody. After a Up2Date run I have this problems with the passwords..so i have to try to reset the passwords using your instructions here...

My problem is, that I don't have a clue which system architecture runs on the asg 120.
Which of the available Gentoo 2007.0 Minimal CD/InstallCD versions do i have to download?:
alpha, amd64, hppa, ia64, ppc (32 bit), ppc64, sparc64, x86

CPU: VIA C3 800 MHz+/Eden 667 MHz ..is it maybe the x86 version?

regards, cubia
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0 BAlfson over 15 years ago in reply to cubia

Rather than all that effort, have you tried restoring a backup from before the Up2Date?

Cheerrs - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 cubia over 15 years ago in reply to BAlfson
i have made an backup over the webadmin interface..but thats just an backup of the configuration, not of the whole firewall system, isn't it?

it concerns the following...everything was fine, then i saw that the pattern for the kaspersky antivirus, spam protection and intrusion detection were from 2005, so i decided to run the up2date (like i said, i have done that backup before)..after that, nothing worked anymore..so we needed to switch the backup firewall on..

right now im sitting in front of the main firewall (asg 120 with v6.304, just like the backup firewall) an nothing works, except the shell login (but of course nobody knows the password..)
i can't reach the firewall over the web interface anymore, so I contactet the support yesterday, because I thought that the firewall has rebootet after the up2date-run..the guy from the support asked me, if the firewall beeps when it boots (yes it does) and things like that, but i dont think he really had a clue what i was talking about (told me things like "hmm odd thing, normally it should be reachable over the webinterface..")..
so he gave me the advice to install the software from an usb cd-/dvd-rom...it hasn't worked till now, maybe i have used the wrong software (software appliance for pc's and hardware appliance for asg's is that correct?).

then today i downloaded gentoo and tried to boot from cd, but i just get that error msg:

isolinux: Disk error 42, AK=4210, drive 9F
Boot failed: press any key to retry

also i downloaded, as i think, the correct software "ssi-7.302-080919-2.iso" to retry the installation of the asg software..

do you have some ideas what i should do next?

edit: tried to boot from the new cd with the "ssi-7.302-080919-2.iso" image, but i just get the same error msg as above..
i dont know but it "feels" like the asg dont wants to boot anything, because it doesnt even recognizes that an bootable cd is in the cd drive...i have to reboot the asg several times (ctrl+alt+del, after "boot from cd" but before booting default) before it tries to boot from cd (with that error msg)..its like im initiate the spinning of the cd everytime the asg boots an when the cd rotates fast enough the asg finally tries to boot...sounds crazy i know, but there is really no boot-from-cd-activity at the first times when the asg starts...
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0 Jack Daniel over 15 years ago in reply to cubia

I haven't had the problem myself- but several people on the forum have had issues with 7.302 ISOs. The 7.304 ISOs are now available from the FTP sites, I would suggest trying a new ISO and let us know how you make out.
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0 cubia over 15 years ago in reply to Jack Daniel

the strange thing is, the asg dont wants to boot any bootable cdrom i've inserted into the usb drive...

so i got a bit pissed off and started to press "any key" everytime the error message appeared...about 15 times..and then,viola..it worked!
but why?!?!?! i havent changed ANYTHING, just kept pressing any key to reboot the asg and then finally it bootet from cd...

i thought, that finally i can get this confusing act with that firewall done! but now there is the next (old) problem respectively it moved a bit into the right way... the load procedure takes extreme long to load that whole stuff like "bzimage or initrd"..so i the load operation aborts and im getting the old error message (but on different states of the load operation...crazy, isn't it...)

maybe im able to load a bit more everytime i manage to get the cd bootet..cuz i reached the point where i cant get astonished anymore...

..did i already mentioned that i love this little asg 120?

regards
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0 Spillou over 15 years ago in reply to cubia

Gentoo seems to be nice, but I don't know how to determine which one I must download. But there is a better way than booting from a cd if it's just to reset a password...

I also lost all my passwords: root, loginuser and admin. I found a post where I saw how to reset the password on a V6 Astaro. Only the first part is interesting:

At the boot, press the "esc" key to enter the boot menu, then edit and add:

default init=/bin/bash

Then boot the Astaro.
When you're at the prompt: passwd to change the root password and also change loginuser's password then reboot normally (You may change the password for loginuser later if you want, it doesn't matter).

When you're at the prompt again, login as root. Then for the second step, it's like it's said in this thread:

cc
RAW
system_password_reset
ctrl + c

Go to the webadmin and type a new password.
Done in 5 minutes. I may have finished resetting the passwords as you're still booting from cd [;)]

I made this on an ASG 120 V7.302
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0 cubia over 15 years ago in reply to Spillou

Done in 5 minutes. I may have finished resetting the passwords as you're still booting from cd [[;)]]

lol^^

now i got a new asg 120 rev.2 from the support. i've configured everything as we need it and wrote down the passwords i've set.

no problems anymore, it boots correctly, starts up much faster and works how it should work.

thx astaro [[;)]]
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0 Tim_Astaro over 14 years ago in reply to firebear_01
Hi BarryG,

shure but the user Admin does not exist on this ASL and the Username of the new User is not known and after the cc command there is also no User Admin.

Thanks
Firebear

Although a bit late, future readers may benefit from this. Reactivating the admin user can be achieved through the confd client. Here are the commands:

Post 7.400:
cc
OBJS
role
role
REF_SuperadminRole
members=['REF_DefaultSuperAdmin']
w

(note:no typo, role command is issued twice in a row)
You will want to make sure to log into webadmin and alter the allowed users from there once complete.

Another Tip:
short command to change admin password to P@ssw0rd!:
cc passwd P@ssw0rd!
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