Scheduled reports failed to generate

Hi Ian,

Please open a support case so that we can resolve this matter for you.  

Hi Rob,

I am a home user, so support is not available to other than through the various forums.

Ian

Failed again this morning. I will try restarting the XG to see if that fixes the issue.

Ian

Well, that was a total failure. XG failed to restart correctly, locked up the external interface and would not handout DHCP addresses.

Restarted by pressing the reset button, again locked up the external interface and did not hand out IP addresses.

Removed power for a short while and the XG is back online, but still no reports.

Ian

Tried sending a manual backup this morning and received the following error message - unable to send due to incorrect server setup. Which server?

This was working before I upgraded to the GA.

Ian

further testing and nothing about smtp/s shows in the logs or reports.

more testing - I can send test emails from XG, but not backups or reports.

Hi,

Thank you for the feedback. The issue is not reproducible in our lab. I would request appliance access on PM.

Regards,

Deepti

Hi Deepti,

PM sent with details.
Ian

Hi,

this morning the two daily reports were delivered, but no backup.

Ian

All automatic reports and backups are working again.

Ian

What changed Ian?