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Client Authentication reports bad credential if OTP is enabled

lferrara

I have enabled OTP on only one user (User Portal only) and work great.

However Client Authetication agent stops working saying "invalid credential". Disabling the OTP makes the Client Authetication agent work again.

Thanks

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  • HI lferrara,

    While enabling OTP for the user portal facility it will include User Portal , Client authentication agent (CAA) and Captive Portal ( web client ).

    So i think you are trying to logged in with CAA without OTP code and may face this issue.

    We got feedback to have separate option for all this facility under OTP settings but currently they are combined under User Portal facility.

    Regards,

    Sneha

  • in reply to snehaGohil1

    Sneha,

    I am on v16 GA and enabling OTP on User Portal will not disconnect the CAA. Can you confirm that?
    Anyway the options under OTP are still the same one (I do not see CAA, Captive Portal check boxes).

    Thanks

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