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SSLVPN Connection not working

Ben@Network

Hello Everyone,

I have installed the new client, the existing IPSec connections also work with this client. But I have a problem with the SSLVPN. The configuration is loaded from the user portal, but a connection is not established.

scvpn.log:

2020-04-22 04:30:00PM [3360] inf Starting Sophos Sophos Connect version 2.0.26.0420 EAP0
2020-04-22 04:30:00PM [3360] dbg Initializing protected storage
2020-04-22 04:30:00PM [3360] inf Logged on user is PCName\ben
2020-04-22 04:30:00PM [3360] dbg Starting the auto-importer
2020-04-22 04:30:01PM [3360] inf Initializing strongSwan
2020-04-22 04:30:08PM [3360] dbg strongSwan version 5.8.0 has been started
2020-04-22 04:30:08PM [3360] inf Initializing open vpn service
2020-04-22 04:30:10PM [3360] dbg Starting the communications module
2020-04-22 04:30:10PM [3360] dbg Starting HTTP server on 127.0.0.1:60110
2020-04-22 04:30:10PM [3360] inf Sophos Connect started
2020-04-22 04:30:15PM [5508] dbg Sending telemetry data to sftelemetry.sophos.com:443
2020-04-22 04:30:49PM [8160] dbg gg-VPN VPN state changed to connecting
2020-04-22 04:30:49PM [8160] dbg Starting tunnel (connecting)
2020-04-22 04:30:49PM [8160] inf Remote added to list: sophosXG.mydom.com 8443
2020-04-22 04:30:49PM [8160] dbg gg-VPN VPN state changed to disconnected
2020-04-22 04:30:49PM [8160] dbg Sending notification: SSL VPN error: 0x20000000
2020-04-22 04:30:51PM [8160] dbg Can't create tunnel - failed to start ovpn
2020-04-22 04:30:53PM [7776] dbg SSLVPN VPN state changed to connecting
2020-04-22 04:30:53PM [7776] dbg Starting tunnel (connecting)
2020-04-22 04:30:53PM [7776] inf Remote added to list: sophosXG.mydom.com 8443
2020-04-22 04:30:53PM [7776] dbg SSLVPN VPN state changed to disconnected
2020-04-22 04:30:53PM [7776] dbg Sending notification: SSL VPN error: 0x20000000
2020-04-22 04:30:55PM [7776] dbg Can't create tunnel - failed to start ovpn

For testing (that everything works) I have installed the old SSLVPN client on the same Windows client, with this client the connection establishment works without problems.

Thanks,

Ben

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