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Restricted Advance Shell - examples of challenges

PMParth

Hi Community contributors,

Starting Sophos Firewall v19, with the addition of many comprehensive logging enhancements in the GUI, and in-line with industry best-practices, access to the Advance Shell is restricted to licensed commercial versions of the product.

Partners and certified architect engineers have an option with Not-for-Resale license to set up labs or customer PoC with unrestricted advanced shell. Also, Sophos Support is able access the Advanced Shell via support access channel. Hence, in case of critical issues, support can still can access it.

Sophos Firewall has been incrementally improved since v18 with comprehensive logging enhancements in the GUI (Better search, filtering, configurations, SD-WAN logs, VPN logs, gateway logs etc). However, we acknowledge that Advance Shell restriction might have created challenges in certain database related configurations, especially for home users.

Please help us understand the specific examples of challenges you face due to this restriction - configurations where GUI and console tools are reaching the limits. We will suggest the possible workaround for the specific scenario. We will also plan and gradually improve the product for those scenario.

Sincerely,

Sophos Firewall Product Team

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  • +1

    Hi Community contributors,

    Due to your passionate feedback, we are adding the Advanced Shell access back into SFOS v19 GA.

    We greatly appreciate your feedback and are listening. Thank you very much for all these specific examples of challenges.

    Please be aware that future versions of the Firewall operating system that include additional security measures may need to revisit this issue, but we will be sure to consider your feedback and use cases to ensure that changes won’t be disruptive and advanced shell access won’t be missed.

    Sincerely,
    Sophos Firewall Product Team

Reply
  • +1

    Hi Community contributors,

    Due to your passionate feedback, we are adding the Advanced Shell access back into SFOS v19 GA.

    We greatly appreciate your feedback and are listening. Thank you very much for all these specific examples of challenges.

    Please be aware that future versions of the Firewall operating system that include additional security measures may need to revisit this issue, but we will be sure to consider your feedback and use cases to ensure that changes won’t be disruptive and advanced shell access won’t be missed.

    Sincerely,
    Sophos Firewall Product Team

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