APX120 non-functional

My AP30 would have connectivity issues whenever I updated the firmware on my XG.  Other than that, it was rock solid.  It was posted elsewhere that the AP30 is an end-of-life product and no longer supported.  So, I purchased an APX120.  I connected it last night.  It sat with a solid red light for a few minutes before being recognized by the XG.  I did a brief test to ensure that the devices were connected via WiFi.  They were, so I left it.

While I was away during the day, the APX120 continually dropped connections to the point that it was not possible to browse websites.  I could not find any settings to better this.

Tonight I decided to reset it by pressing and holding the reset button.  The manual says to hold the reset button until the LED blinks red.  I tried this but it never got to the blink red state.  It stayed at solid red.  So, I released the reset button.  It then went into a cycle of solid red followed by flashing green and then solid red again.  This lasted for 5 minutes.  Since there was absolutely no progress, I disconnected the power and plugged it back in after a minute.  Now it just sits with a solid red light.  At no point did it flash red which would have indicated it was doing a firmware update.

I've replaced the ethernet cable in case something went wrong when I was unplugging things, no change.

I've tried the reset button again, but nothing.  I've left it unplugged for 10 minutes and no change.

I've rebooted the XG and no change.

It would be really nice if there was some type of feedback on the APX120 or the XG to let me know what is going on or not going on.  Troubleshooting appears to be limited to "the light is red = something is wrong".  

At the moment, I have an expensive red LED light for my office.

Parents
  • I've done a bit more tinkering.  I disconnected the LAN from the XG and plugged the AP30 directly to the XG.  The ethernet port lights of the XG do not turn on or flicker and the network light of the AP30 does not light up no matter how many times I power cycle or reset the AP30.  When I installed the APX120, I deleted the AP30 from the XG.  It seems now the XG refuses to acknowledge the existing of the AP30.  When I connect the AP30 directly to the ethernet port of a computer the network light does light up indicating that the AP30 does want to talk to something.  However, the reflash programme does not recognize that the AP30 is connected (no device connected or detected in log).

    I connected the APX120 directly to the XG.  The connection light goes solid, then the send/receive light flickers a couple of times.  The connection light then goes dark.  It comes back on and repeats the same routine without any changes.  It seems that either the XG or APX120 is trying to do something but the other device doesn't like it.

    The AP15 is still up and running fine.

    I'm leaving the APX120 plugged in for now in the hopes that the networking gods will have mercy and automagically make it work.

Reply
  • I've done a bit more tinkering.  I disconnected the LAN from the XG and plugged the AP30 directly to the XG.  The ethernet port lights of the XG do not turn on or flicker and the network light of the AP30 does not light up no matter how many times I power cycle or reset the AP30.  When I installed the APX120, I deleted the AP30 from the XG.  It seems now the XG refuses to acknowledge the existing of the AP30.  When I connect the AP30 directly to the ethernet port of a computer the network light does light up indicating that the AP30 does want to talk to something.  However, the reflash programme does not recognize that the AP30 is connected (no device connected or detected in log).

    I connected the APX120 directly to the XG.  The connection light goes solid, then the send/receive light flickers a couple of times.  The connection light then goes dark.  It comes back on and repeats the same routine without any changes.  It seems that either the XG or APX120 is trying to do something but the other device doesn't like it.

    The AP15 is still up and running fine.

    I'm leaving the APX120 plugged in for now in the hopes that the networking gods will have mercy and automagically make it work.

Children
No Data