SFOS 18.0.0 EAP1-Refresh1 DDNS Fails on PPPoE Interface (DDNS update for host [DDNS Host] was Failed. Last Updated with IP 0.0.0.0. Failure Reason: noconnect)

When using DDNS via Namecheap on v18 EAP1-Refresh1 over a PPPoE Interface DDNS Fails to register with log entry as below

DDNS update for host [DDNS Host] was Failed. Last Updated with IP 0.0.0.0. Failure Reason: noconnect

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  • Leon Friend2 said:

    As per our PM I believe most of this would be addressed in the documentation; however, the logs were not helpful at all.

    Please improve the log entries and include information on what they possibly mean in the documentation along with guidance on possible solutions including how to clear the XG Cache.

    I can imagine that troubleshooting the issue alone was almost impossible. Logging shall be improved into next major release (18.5). Please Sophos take it under consideration.

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