[NC-52120] Daily report - Reports are received every day at different time - bug

As you were told earlier, the reports will start at the time you wish, with the criteria you wish. The fact that the reports arrive at different times will be a factor of how busy the unit is at the time it is preparing the report.

Control plane should never have priority over data plane.

Stuart

Stuart,

a suggestion:

since the daily report correspond to the previous day, XG can create the report at midnight when no one is connected of before the scheduled time to send the report and at the schedule time send the report. This was one of the things that many customers experienced and it is the "business card" of XG for trial customers too.

Many times, why the daily report arrives at different time each day?

You is how it works today but it is not a nice way to present Sophos to new customers.

Regards

I think you are missing the point a little.

The report is produced at midnight, and takes as long as resources allow. Are you telling us that the Customer is complaining because each report doesn't arrive at the same time? If there is more data to process today than yesterday, would you expect that to take the same time to process?  This to my mind is a somewhat bogus complaint and by any definition is not a bug.

As long as the daily report is available to review NBD I dont see the issue.

12 hours to produce a report?

If the delivery time is 9:00 but XG sends when it can, it is unprofessional! In the daily report settings, put that the report will be sent starting from this hours. Some delays can occur due to the XG resource usage or something similar.

I am a consultant now, but when I was working as a System Admin, I read daily reports always at the same time.

Luk, can you send some screenshots of the Daily Report configuration please.

 I made an assumption regarding the report being produced at midnight, given it was a daily report. I certainly havent seen the issue of delayed reporting that you are talking of here.

Stuart

Also, the email should be sent at 11 and not sometime in 12:xx range

Thanks, and these reports are being mailed to local recipients or through intermediate MTA's?

External SMTP server.

Luk, I have kicked off an investigation, but going back to your original screenshot it shows reports being delivered to a mailbox at 1-2 hrs after the 'send at' time. Could it be external delivery delays that are also additive??

I do not think so, as failed logins, appliance restart, backup configuration are not delayed at all.

I tried with local XG smtp settings. Same thing!