Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment.
Hi Community,
After restoring the backup on the HA enabled appliance the service "Heartbeat" would show "Stopped" when there was a failover between the primary and secondary appliance.
What to do
To resolve the issue you may consider one of the two options.
- Before creating a backup, de-register the appliance with Sophos Central by navigating to System > Sophos Central > Click "De-register". Then after restoring the backup onto the HA enabled appliance, you may register the appliance again with Sophos Central. Please refer to "How to enable Security Heartbeat".
- You may use the backup when the appliance was registered with Sophos Central and restore on the standalone appliance when HA is disabled. After the backup is restored, de-register the appliance from Sophos Central. Once the process is completed, you configure HA with the auxiliary appliance and register it to central.
Updated doc guide link to latest
[edited by: Raphael Alganes at 2:05 PM (GMT -7) on 30 Oct 2024]